Options. I ordered a broadband only package because it said I could self install the kit. In save blog. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 1. Don’t plug the power cable into a plug socket yet. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Call the Pre-installation and delivery team on 0800 052 1734. There are 10 types of people: those. The wall box may be branded with the logos of an old cable TV company (not VM). Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Account - Mobile. Business, Economics, and Finance. I have the most. 0 Kudos. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONNo virgin media wall socket. Call the pre-installation and delivery team on 0800 052 1734. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Hello, We recently moved into a house which has this box connected to the router. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Virgin Media Wall Socket. TV & FM Radio Sockets. Check your DMs btw. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Every Day new 3D Models from all over the World. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. Getting Connected with Virgin Media is easy when you have a wall socket. Hello sophieboulter1. Plug into the wall socket. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. All forum topics; Previous topic; Next topic; 14 REPLIES 14. If it’s damaged, it could. Browse Virgin Media Virgin Media Community. the box should be inside your house. This includes: The Stream box. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. However the wall socket doesn’t have the correct connection for the cable. Please help. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. submit. . If you had an Ethernet cable and/or a phone cable previously connected, plug those. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Can anyone tell me what the case is called, confirm its needed and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. The top “capped” one is marked FM & has been disused since cable went digital. Options. Source: current tech for VM :) P. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. com. It does not seem feasible or plausible to bury a Virgin Media. • Connect the power supply to the back of the new box, then switch on at the wall. If however the socket itself has been removed you will need assistance. I’ve just lived into my new house and received my Virgin box. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However the wall. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Connect the Hub’s power cable with the blue tab. Quick tips on prepping for Virgin Media technician's visit. And on the back of the box. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. VM is doing this area-by-area. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Plug into the Hub. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. However you might need to check what type of cable is used to connect the socket to the Virgin network. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Received the kit and was excited to set up until I realised you need an ethernet wall socket. A wall box may be branded with the logos of an old cable TV company (not VM). Re: My Flat doesn’t have wall socket. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Some of the cables hanging out the wall were cut off after the house improvements. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. The Virgin wall sockets just have one connector at the bottom. Connect the isolation cable. 23 ) and said i get an email confirming the appointment, but nothing has came through, anyone can check this for me? sounds like the installer wanted to make money. Security matters. Find great deals and sell your items for free. I followed the cabling out of the house and to the brown box - and it has been cut!This video will show you how to install a Virgin Media extension cable. Tudor. Stay safe online. I don't intend to become a Virgin Media customer and would like this cable removed if possible. When I proceeded to set up my Hub 3 I quickly realised that. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. It's obviously missing a case/cover and looks quite old. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. . unnecessarily. 14,065. #12. . My Virgin Media App. Joining in Options. on 27-10-2022 09:24. Next, connect the power adapter to the Hub, and plug it into a. Stay safe online. I have broadband kit arriving on the 29th Dec, but no Virgin socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. just use a pair of normal side cutters , you can just grip it either side and turn. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Switched On Families. Everything is converted to specialised triple screened coaxial cable. Speedon 01-06-2022 21:59. Tried looking but can't see a way to book an engineer for this? Thanks. We would like to show you a description here but the site won’t allow us. --. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. All the wall sockets I can see are for BT. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Account - Cable. So yes, following many takeovers, this is now your Virgin Media connection. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Failing this. The wall box may be branded with the logos of an old cable TV company (not VM). Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. VM has to 'switch' you to do that. On your installation day, your engineer will arrive in a. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Actually it is not a box it is just a cover to cover up the splitter behind it. Perfect for when you can’t all decide on what to watch. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 19/02/17 - 09:31 in Virgin Media TV and Phone #1 Do Virgin have the new logo on their wall sockets now or do they still install the old one like this. My options are . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Thankfully, it's very easy to tell whether your. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. A non-split socket will have the sockets and screws in the middle. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Connect the Hub’s power cable with the blue tab. Manage Your Account. Reply. catia v6 user guide 2020-10-25 4/11 catia v6 user guide support dyson v6 cordless stick vacuum sv06 dyson Sep 01 2023Installing and configuring your kitMotorola MoCA 2. If digging / drilling / new external & internal cables are required the. Old Timer. Push the white cable (from the old Hub) into the back of the new Hub. Flashing red is normally telephony fault or no signal. Very Insightful Person Options. I’ve come to. Location. I just wanted to know if it is possible to connect the HUB3 router to the HDU-200 and if yes please can somebody assi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. How deep should Virgin Media cables be? 1 to 6 inches. Anything is technically possible. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. No, any cables within the house can be touched as much as the householder wants to touch them. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . Tuning in. RedTomato said: I removed my Virgin cable about a month ago. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. All the cabling is the property of Virgin Media and must not be touched. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. All I am aware of terminate the fibre inside. 3 weeks ago. I can only find the TV socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. One of them was Telewest. The first wall socket is in the lounge and that's where the Virgin Media hub is too. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. unnecessarily. Hi, I just moved to a new house and got my virgin media kit today. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. I’ve also just noticed that I - 5239586. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayCan the old VMcable sockets which need a thin cable be used for the Hub's connection? Annoyedalready. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Sometimes there is no VM wall box, just a trailing cable. 899; 57; 138; Eeeps. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If you look into the back of your Hub, you'll see a port. * These are the steps in which you need to learn in order for you. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. It should be free of charge. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. 2. This is a little untidy for my likeing. (knowledge is power) Sun 05-Jan-14 12:53:34. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Tudor. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. The house has the brown external junction box fitted to the front of the property on the. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. VM BB TV Landline. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Location. Has anybody ripped thes out and not disturbed the internet phone. For more information please visit:Options. I recently purchased my first home and have been taking a look at the VM cabling to the property. Upon connecting however, I got flashing red lights. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The phone has been plugged into a wall socket and was working fine for years. The cable could be hidden within, or behind, furniture. Old blue yonder. The TV signal will obviously run. New Install Assistance. on 05-09-2023 20:36. 0 Kudos. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. It is causing an issues to my development of the property. . if not a technician will install one. 19 minutes ago. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Tudor. Apologies for any cabling issues. 2. 24 Inc Vat. Explain what needs to be done and book an engineer visit. Virgin Media engineer installation. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. We would like to show you a description here but the site won’t allow us. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Reply. The box and cables may have been removed by the previous occupiers. We recently received our router and cables. Adduxi. Provides a range of audio and video signal connections. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. Remove the connector cable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Then, now, I feel sad my broadband not working yet because of that. We would like to show you a description here but the site won’t allow us. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. 23/04/17 - 06:45 #6. However, since theres no virgin media socket is it possible if someone who works at v. Networking and WiFi. So I can't do anything about price hikes. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Push the red label end of the white cable, into the wall socket. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. The Stream remote. I don't longer work there. If you're happy for us to get this booked. 6. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. How can I speak to someone about getting one installed. Or you may be quicker than average! You won’t be involved the whole time. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Crypto Plug the cables into the Hub. My order is p. on 28-10-2022 17:29. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. -a power cable for the hub's adapter. Quickstart is the quickest and easiest way to setup our services. You need an aerial and an RF feed from it. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Same thing happened, and on all the wall phone points. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Some install their own poles too. I'm looking to replace an old wall socket in my new house. Security matters. 1. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. 2. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The wall socket is - 5109379. The wall box may be branded with the logos of an old cable TV company (not VM). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Please help. See where this Helpful Answer was posted. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. The top “capped” one is marked FM & has been disused since cable went digital. We would like to show you a description here but the site won’t allow us. Tried looking but can't see a way to book an engineer for this? Thanks. Absolutely not. • Using your TV remote push the Input, AV or Source button. com and book a technician. . Just joined. Share. I have my original wall box still that has the CableTel logo. on 04-02-2023 11:17. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I don't work for Virgin Media. Tudor. £12. This is designed to push over the existing screw connector the outlet has. 0 Kudos Reply. We also don’t have an Ethernet point only an old BT outreach 5C box. There is a long wire and plastic boxes. nothing to do with the outside boxs. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. Forum TeamWe would like to show you a description here but the site won’t allow us. I have signed up as a new user for Virgin Fibre. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. - 5400981. Step 3 - Label the box – a letter came with the. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 07K; 223; 462; Natalie_L. You can visit the website virginmedia. . The cable could be hidden within, or behind, furniture. cheshire_man. But I. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Loose connections, damaged sockets, or bent pins can. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The new ones are just screws, the old style Telewest ones are like star shaped head. Back a step. signed up and was given the option of self installation. newapollo. An Ethernet cable – The. . On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Connect the new Hub. Virgin Media; My Virgin Media; Shop;. Jan 14, 2022. 6. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. All. Installation: Wall socket issue. Phone line - 5 mins. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Designed to remove and install dual wheels on. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. However, I do not have any of the specified wall sockets available. . correctly to the Virgin Media wall socket, please follow these instructions to get set up. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I have recently moved and set up the broadband kit however the wall socket that is in the property seems old and I’m not able to secure the - 4973572Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If so, your phone connection is from the back of the VM hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Placed an order and the lady said we were eligible for quick start self installation. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Incidentally the phone socket is redundant if not in use and can be safely removed. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. With a smaller OD than standard sockets, these fit between tightly spaced fasteners. All the cables will go under the floorboards.